Should a candidate wish to appeal their assessment decision or other decision affecting the candidates, they must submit their appeal, in writing to the Policy and HR Director. Their completed form must be emailed to the enquiries email address within 14 working days of being notified of the assessment outcome. This would usually be the date given on the decision letter/e-mail.
If the appeal relates to another decision, the candidate must notify the Policy and HR Director as soon as is practical. The Policy and HR Director has the discretion to consider and allow late requests where the candidate is able to demonstrate a good reason for the delay.
Candidates should note that any appeal may result in an increase, decrease or no change to the assessment outcome/result.
Within the request, the candidate must provide:
- Their full name and date of birth
- Their address
- Their LRN registration number
- The date of the exam (not relevant for non assessment based appeals)
- The centre number and centre name (if applicable)
- The grounds on which the appeal is being made
Stages of the Appeal Process
- The Policy Director will respond to the candidate in order to acknowledge receipt of the appeal within 5 working days
- Stage One: A complete review of the candidate’s assessment outcome will be carried out and which will include a review of the candidate’s scores for each of the units (where applicable) and a determination as to whether the assessment criteria has been met in full (or not)
- If the appeal relates to a non assessment based decision, the review will focus on the reason for the appeal, and where, if applicable, LRN’s policy has been infringed.
- In the case of point 3, applicants are required to submit supporting information, such as feedback received from LRN or other written information, which will assist LRN in arriving at its decision.
- Candidates will be notified in writing within 10 working days of having carried out stage 1 of the appeals process.
- If the candidate is dissatisfied with the outcome of stage 1 they can appeal this decision at which time stage 2 of the appeals process will be invoked.
- Stage Two: An independent review (Appeals Panel) of the candidate’s entire script, which includes a review of the candidate’s test results, will be carried out.
- If the appeal relates to a non assessment based decision, the review will be carried out by an independent member.
- The candidate will be notified of the outcome of the independent review within 30 calendar days.
- The decision of the independent review is final and is not subject to further appeal.
We acknowledge the independent member will not have any day to day contact with LRN, its qualifications or units, including assessment.
Grounds for submitting an appeal (candidates)
The following section includes advice for candidates and/or centres as to the grounds for submitting an appeal. Please note a candidate or centre’s dissatisfaction with the pass result, in itself, is not a reason for lodging an appeal. The candidate must demonstrate there were reasons for their performance which may have resulted in their inability to meet the standard for the assessment/examination.
